Effective Date: April 24, 2026
StitchSense L.L.C-FZ (“StitchSense,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information handled through our website, platform, and related services.
This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information in connection with StitchSense's services, including the Stitch IQ Dashboard, the StitchSense Edge Tablet App, our website, and related communications and business interactions (collectively, the “Services”).
By accessing or using the Services, you acknowledge that your information may be processed as described in this Privacy Policy.
This Privacy Policy applies to personal information processed by StitchSense in connection with:
Unless otherwise stated, this Privacy Policy does not apply to third-party services, websites, or platforms that StitchSense does not control.
We may collect the following categories of information:
We may collect personal information associated with platform access and account administration, such as name, email address, phone number, organization name, user role, and authentication-related identifiers.
We may collect technical information relating to access to and use of the Services, such as device type, device model, operating system, browser or app version, IP address, network information, device or installation identifiers, timestamps, diagnostics, and technical logs.
We may collect information about interactions with the Services, including pages, screens, features used, actions taken, session duration, and system or error events.
Our Services are designed to support operational workflows and business processes. In that context, users and customer organizations may upload, submit, generate, or access information such as production records, inspection or quality records, operational metrics, order or product-related information, notes, comments, files, images, PDFs, tech packs, and similar materials.
If you contact us, request a demo, complete a website form, or otherwise communicate with us, we may collect the information you choose to provide, including your name, email address, company name, role, contact details, and the contents of your message.
We collect information:
We use personal information for legitimate business and operational purposes, including to:
We may disclose personal information in the following circumstances:
We may disclose information to service providers that support the operation of the Services, including providers of hosting, storage, authentication, infrastructure, logging, analytics, and related business operations.
Where the Services are used on behalf of a customer organization, information may be accessible to authorized administrators and authorized users within that organization in accordance with applicable roles, permissions, and account settings.
We may disclose information where required or permitted by law, regulation, legal process, or governmental request, or where necessary to protect our rights, users, customers, systems, or business operations.
We may disclose information in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, subject to appropriate protections where required.
We do not sell personal information.
StitchSense uses role-based access controls across its Services.
Customer tenant or factory administrators may provision accounts, manage user access, and invite authorized users within their organization. Depending on role and permission level, administrators may have access to worker-related and operational data within their organization, while other users may have more limited access.
Accounts for the StitchSense Edge Tablet App are provisioned and managed by customer administrators.
If you submit a contact form, request a demo, or otherwise contact us through our website, we use that information to respond to your inquiry, provide requested information, schedule demonstrations, and manage related business communications. Information submitted through website inquiry channels is treated confidentially.
Demo environments made available to prospects are intended not to contain customer production data.
The Stitch IQ Dashboard is used by customer organizations and their authorized staff. Tenant accounts are administrator-managed. Once a tenant environment has been established, customer administrators may invite users from their organization by email.
The Dashboard may be used to upload, store, and process files, images, PDFs, tech packs, and related materials as part of platform workflows. The Dashboard also uses session cookies, browser storage, local storage, caching, and similar technologies to support session persistence, security, and limited functionality.
The Dashboard does not use camera, microphone, location, or notification permissions.
The StitchSense Edge Tablet App is used to support operational data collection and related workflows within customer environments. The Tablet App may be used to capture, upload, store, or sync operational records, images, files, and related materials. Depending on functionality, certain content may be stored locally on the device and/or in cloud storage.
The Tablet App may also use technical logging, analytics, and related infrastructure services to support operation, reliability, troubleshooting, and improvement.
We use cookies, browser storage, local storage, caching, and similar technologies where appropriate to support authentication, session persistence, security, service reliability, and limited platform functionality.
These technologies are used primarily in connection with web-based access to the Services.
We maintain administrative, technical, and organizational safeguards designed to protect personal information, including measures relating to encryption in transit, authentication, access control, secure infrastructure, and system monitoring.
We retain personal information for as long as reasonably necessary to provide the Services, support customer operations, maintain business and audit records, comply with legal, regulatory, contractual, and security obligations, resolve disputes, and enforce applicable agreements.
Retention periods may vary depending on the nature of the information, the relevant Service, customer configuration, and applicable requirements.
Because platform accounts are generally provisioned and managed by customer administrators, users may need to contact their organization administrator regarding account access, corrections, updates, or deletion requests.
Users and customer organizations may also contact StitchSense directly regarding privacy questions or deletion requests at:
We will handle such requests in accordance with applicable law and our operational, contractual, legal, security, fraud prevention, and recordkeeping obligations.
Personal information may be processed and stored in jurisdictions outside the user's country of residence, subject to appropriate safeguards where required by applicable law.
The Services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. Continued use of the Services after any updated Privacy Policy becomes effective constitutes acknowledgment of the revised Privacy Policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
StitchSense L.L.C-FZ
Email: support@stitchsense.ai